Service Customer Comment

Reference : Service
Comments : I just had service done on my Accord (my second experience with Honda Cars of Rock Hill). I wanted to take a moment to say that you have an exceptional service department.

I chose to work with Tim Chandler again as he has consistently provided service that's above and beyond any other automobile service organization I've dealt with. He is always professional and friendly. He has provided updates and always follows up promptly.

I noticed little things like fluids being topped off. I would say that you have very competent technicians as I've had problems diagnosed accurately and subsequent repairs done that are well above what I've experienced before.

These add significantly to lifetime customer value and certainly would lead a service customer to the sales department with your dealership. Thank you.

Next Generation Honda Pilot

A prototype of the next-generation Honda Pilot was unveiled at the 2008 North American International Auto Show (NAIAS) in Detroit, American Honda Motor Co., Inc.

The prototype conveys design features of the more boldly-styled 2009 Pilot, set to debut in spring 2008, which emphasizes authentic SUV styling, clever and more accommodating interior packaging and advanced technologies for safety, fuel efficiency and convenience.

"The Pilot's pioneering formula improves for 2009 by enhancing its combination of refinement and efficiency with even more traditional SUV strengths," said John Mendel, executive vice president of American Honda. "A powerful exterior design communicates strength and allows for more space inside."

Functional eight-passenger seating, a hallmark of the Pilot, becomes even easier to access in the third row as key dimensions for legroom, cargo and occupant space increase in all seating positions. A redesigned platform allows even more refined handling and ride comfort to exist seamlessly with all-weather and medium-duty off-road capabilities. To further enhance safety, the Pilot will feature the Honda-exclusive Advanced Compatibility Engineering (ACE®) body structure and the most extensive use of high-strength steel in any Honda product to date.

The ACE body structure enhances frontal collision compatibility with vehicles of different sizes and bumper heights. A pedestrian injury mitigation design in the front of the vehicle is designed to help absorb energy in the event of a collision. A crossover SUV platform underpins the Pilot to provide the best of the car and truck worlds by integrating the refined traits and packaging advantages of a unit body car design with the utility and capability of an SUV design. A V-6 engine introduces the latest generation of Honda fuel-saving Variable Cylinder Management (VCM®) technology that operates in 6-cylinder mode for power and 4- and 3-cylinder modes for efficiency, an improvement compared to the existing Pilot's available VCM system that works exclusively in 6- and 3-cylinder modes. Three rows of seats provide a high degree of adaptability for people and large cargo loads. The first row provides a commanding view of the road from two captains' chairs. A wide center stack and center console form the styling anchor for the interior with a design that emphasizes spaciousness and power, while allowing for convenient access to navigation, entertainment and climate-control systems.

The 60/40 split second row, now more spacious, slides further forward for increased ease of access to the third row. The 60/40 split third row, now supplies enough knee room for an above-average-sized adult male to fit comfortably, making the Pilot's third row among the most practical in the industry. Each side of the second and third row independently folds down for cargo. A flat floor is created when the second and third rows are folded down.
The Pilot originally debuted as a 2003 model in July of 2002. Design and development of the 2003 Pilot and the 2009 Pilot were carried out at Honda R&D Americas in Raymond, Ohio, and Torrance, California. The Pilot is assembled* at Honda Manufacturing of Alabama in Lincoln. Among its numerous accolades, the Honda Pilot has earned Car and Driver Magazine's prestigious "5Best Truck" award on six consecutive occasions (2002-2007). The current-generation 2008 Pilot is also among an elite group of vehicles to receive both a "Top Safety Pick 2008" from the Insurance Institute for Highway Safety (IIHS) and a 5-star crash safety rating for frontal and side collisions from the National Highway Traffic Safety Administration (NHTSA)**.

* Honda products are produced using domestic and globally-sourced parts.** Government star ratings are part of the National Highway Traffic Safety Administration's (NHTSA's) New Car Assessment Program (www.safercar.gov. Model tested with standard side-impact airbags.)
Additional consumer information is available at: http://automobiles.honda.com/2009-prototype-pilot/

March Comments from our Sales and Service Customers

CUSTOMER STATED THE SALESPERSON, JIM SCOTT, DOES AN EXCELLENT JOB. SHE SAID EVERYONE INCLUDING MIKE, THE SALES MGR, WAS VERY RESPECTFUL.

CUSTOMER STATED THAT WAYNE, IN FINANCE, WAS REALLY GREAT.

HE SAID HIS SALESPERSON DAVID THREAT WAS GREAT.

CUSTOMER STATED HIS SALESPERSON MIKE HEASLEY WAS VERY INFORMATIVE AND KNOWLEDGEABLE.

HE SAID HIS SALESPERSON WAS VERY GOOD.

CUSTOMER STATED THE SALESPERSON PETE WAS GREAT.

SAID SHE ALREADY HAS RECOMMENDED THE DLR. SHE SAID THE SALESPERSON WAS SO NICE.

CUSTOMER STATED HIS SALESPERSON, HASKELL CHISOLM, DID A FANTASTIC JOB. HE SAID HE WAS A GREAT PERSON. HE SAID HE WAS VERY INFORMATIVE AND VERY PATIENT.

CUSTOMER STATED HIS SALESPERSON AND GENERAL MANAGER WERE GREAT AND KNOWLEDGEABLE.

CUSTOMER STATED THE SALESPERSON RUSS WAS VERY GOOD AND PERSONABLE.

CUSTOMER STATED WESLEY WATTS DID EVERYTHING HE COULD TO GET HIM A BRAND NEW VEHICLE, HE WENT AS FAR AS HE COULD AND NO ONE ELSE COULD.

EVERYTHING WAS QUICK AND EVERYONE THERE WAS NICE.

I WAS HAPPY WITH THE WORK.

THEY WERE FRIENDLY AND KNOWLEDGEABLE.

IT WAS VERY GOOD.

THEY HAVE ALWAYS TREATED ME VERY FAIRLY WHEN I GO THERE.

THEY DID AN EXCELLENT JOB. THEY WERE VERY FRIENDLY AND IMPRESSIVE.

IT IS ALWAYS WHAT I EXPECT. THEY ALWAYS DO A WONDERFUL JOB.

THEY ARE REALLY NICE PEOPLE TO DEAL WITH. THEY KEEP IT TIMELY.

EVERYTHING WAS CARE OF TAKEN.

THE SERVICE TECHNICIANS WERE GREAT. THEY TAKE GOOD CARE OF ME AND KEEP ME INFORMED. IT IS GREAT THERE.

CUSTOMER STATED REGARDING OTHER DLR STAFF, JASON IN THE FINANCE DEPT WAS WONDERFUL.

CUSTOMER STATED CAM STEWART, GENERAL MANAGER, WAS VERY NICE.

HE SAID HE WAS INTRODUCED TO THE SERVICE DEPT. HE SAID EVERYONE HE SPOKE WITH HAS BEEN OUTSTANDING. HE SAID THEY WORKED GREAT WITH HIM. HE SAID HE APPRECIATED THAT HE WAS OFFERED THE BEST DEAL UP FRONT.

CUSTOMER STATED HIS SALESPERSON DANIELLE WAS VERY PROFESSIONAL, FRIENDLY AND COURTEOUS. REGARDING PAPERWORK, HE SAID IT WAS VERY QUICK. REGARDING DELIVERY PROCESS, HE SAID IT WAS GREAT.