Friday, May 25, 2012

What are the advantages to taking my car back to the dealership for service?

Q. What are the advantages to taking my car back to the dealership for service?

A. There are some serious advantages to taking your car back to your dealer for service. Here are just a few reasons why your dealer might be your best choice.

Expertise. No one knows your car like a dealer technician. Dealer technicians (and the rest of the staff too), usually undergo extensive continuing education to keep them up to date on the latest techniques and vehicle enhancements. Also, dealers tend to pay their mechanics well, and expect a level of excellence in return.

Specialization. Your dealer’s mechanics specialize in your car. The world of auto repair isn’t a one-size fits all world. Knowing the ins and outs of your particular car are a big advantage most dealers have to offer.

Depth. At your dealership, there will be multiple levels of knowledgeable people from technicians to supervisors and managers who oversee the quality of the work. You can always escalate an issue if you need to.

Convenience. Many dealers offer shuttle services or loaner cars for you to use while your car is being worked on. And, often, their waiting rooms are places you’re actually willing to sit down in.

Warranties. If your car is still under warranty, your dealer will repair your vehicle for free. Most dealers also offer nationwide manufacturer-backed guarantees for the work they do. That means, if you’re out of town and have a problem, you can probably find an in-network repair shop to handle the repair for free.

Recalls. Dealers are also the first to know if there’s a part recall and you’ll have the problem taken care of quickly and painlessly.

The dealer you bought your car from is answerable to their manufacturer. They need to provide quality service in order to stay in the family. It’s in their best interest to keep you happy. A happy customer is a repeat customer. And, if you’re happy, you’ll probably tell your friends and good word of mouth is the best advertising money can’t buy.

Our Service Lounge Amenities: Gourmet Keurig Coffee, Hot Chocolate and Tea, Fresh baked goods & snacks, children's play room, large flat screen TV, local newspapers and current magazine collection, Wi-Fi, complimentary shuttle service, vending machines and Free exterior car wash with every service.